Frequently Asked Questions

Find answers to common questions about booking, payments, and joining our platform.

For Customers

You can book a service directly through the CareHome mobile app. Simply select the category, choose your preferred date and time, and we will match you with a verified professional in your area.
Yes, 100%. Every professional on our platform undergoes a rigorous screening process, including identity verification, background checks, and skills assessments.
We accept cashless payments via Credit/Debit cards, GCash, and Maya directly through the app. The payment is held securely and only released to the professional once the job is completed to your satisfaction.
Your satisfaction is our priority. If you encounter any issues, please contact our 24/7 customer support within 24 hours of the service completion, and we will issue a refund or send another professional to fix the issue.

For Providers

You can apply by filling out the form on our 'Become a Partner' page. Our onboarding team will contact you within 24-48 hours to schedule an interview and begin the vetting process.
Yes, we take a standard platform fee for every completed job to cover marketing, payment processing, and customer support. The exact percentage depends on the service category and will be discussed during onboarding.
Earnings are disbursed weekly. All jobs completed from Monday to Sunday are paid out directly to your registered bank account or e-wallet by the following Wednesday.

Still have questions?

Can't find the answer you're looking for? Please chat to our friendly team.

Get in Touch